Returns & Exchanges Policy

At Ignite Street, we want you to feel completely comfortable, confident, and protected in your new riding gear. If something isn’t the right fit, we’re here to help.

Return & Exchange Window

You have 2–4 days from the date of delivery to contact us and request a return or exchange.

Requests made after this period may not be accepted.

Condition of the Gear

To be eligible for a return or exchange, the apparel must be:

• Unused and unworn
• In the same condition in which you received it
• Free from any damage, stains, marks, or signs of use
• Returned with all original tags attached
• Returned with original packaging and protective armor, where applicable

For safety and hygiene reasons, we cannot accept products that:

• Show signs of having been used for riding
• Have a smoke, perfume, cologne, or other strong odor
• Are missing original tags or packaging
• Have been damaged, altered, washed, or otherwise used

Sizing Exchanges

Motorcycle riding apparel needs to fit correctly to provide the intended comfort and protection.

If your jacket, pants, or other riding apparel doesn’t fit properly, contact us as soon as possible. Our team will help you with the exchange process for the required size, subject to stock availability.

Please note that an exchange can only be processed once the returned product meets our eligibility and inspection requirements.

How to Start a Return or Exchange

1. Contact Us

Reach out to our support team via WhatsApp or Email with your Order ID and the reason for requesting a return or exchange.

2. Pack the Product

Safely pack the gear using its original packaging. Ensure that all tags, accessories, protective armor, and other included items are returned with the product.

3. Ship It Back

Depending on your pincode and serviceability, we will either provide you with the return shipping address or arrange a reverse pickup.

4. Inspection & Resolution

Once the returned product reaches our warehouse, it will undergo a quality and condition inspection.

If the product meets our return/exchange requirements, we will:

• Dispatch the requested replacement size, subject to availability; or
• Process the eligible refund.

The exchange or refund will generally be processed within 3–5 business days after the returned product passes inspection.

Need Help?

If you’re unsure about sizing, return eligibility, or the exchange process, our support team is happy to assist you.

Ignite Street — Ride with confidence.